Refund policy

We do not have a refund policy. However we will be able to give a credit note/exchange for the same amount of purchase order placed.

Since we cut a specific length as per your need so exchange/return in the case shall not be possible for us. Returns can be only in case of genuine defects and as long as the product is unused and not washed

Cancellation Policy

1. Eligibility for Cancellation requests submitted within twelve (12) hours of order placement may be reviewed and considered at the sole discretion of the Company.

2. Processing Fee
In the event that a cancellation request is approved, a transaction processing fee of ten percent (10%) of the order value shall be deducted from the refundable amount.

3. Dispatch Timeline
Orders are processed and scheduled for dispatch within twenty-four (24) hours from the time of confirmation.

4. Non-Cancellable Orders
Once an order has been dispatched, it shall be deemed final and cancellation will no longer be permissible, regardless of the circumstances.

Refunds in case of damaged/wrong products are made as follows:

The payment is made using a credit/debit card (or any form of net banking)/bank deposit then the amount is credited back to the same account from which the payment was made.

Refunds in case of dissatisfaction with the product are made as follows

There are no refunds possible in this scenario

Note:  In this case, the reverse shipping cost has to be borne by the customer. In case any Customs Duty / Tax is levied, the same also has to be borne by the customer.

Notwithstanding the Mahila fabrics is under no obligation to accept any returns or provide any replacements or exchange or give credit note (Before dispatching the Mahila fabrics shall have the sole discretion to assess each case on its own, separately.

Returns / Refunds in Case of Customized Products:

The products which are Customized, Altered, or Tailored are not eligible for Return / Refund / Cancellation.

RETURNS IN CASE OF PRODUCTS ON SALE:

Please note that products purchased during Festive / Promotional Sales are not eligible for Return / Refund/Exchange.

Partial Refunds:

In case of multiple products being ordered, if for any reason whatsoever, Mahila fabrics is unable to deliver certain products, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate products Mahila fabrics shall agree to refund the amount against such non-deliverable products.

Disclaimer:

The details of the products or product specifications (weight, color, handwork details, etc.) as shown on the website of Mahila fabrics are only approximate and may differ from the actual product due to a variety of reasons beyond our control.

Mahila fabrics firmly believes that all the customers who order online are aware that the colors seen on the monitor can be slightly different as compared to the color of the actual products due to variation of color settings and capabilities of computer monitors, or other computer-related differences/limitations of the computer system.

Hand-crafted products might have slight irregularities. These add to the unique charm of these products.

Pre-order Terms & Conditions:

A Pre-ordered product cannot be returned, exchanged, or canceled.

An order for the product is taken only after the payment is received.

In the case of delay or the ordered product is not delivered, it will be informed to the client in the time period and we will refund the exact and only the amount paid by the client at the time of order placement for a particular product.

Damaged or Wrong Item Received

We take great care to ensure every piece is hand-crafted with love and goes through strict quality checks before reaching you. However, in rare cases, an item may arrive damaged in transit or the wrong product may be delivered.

If this happens:

1. At Delivery:

  • Check the package before accepting it.
  • If the outer packing looks tampered, damaged, or partially open, mention it on the delivery slip or refuse the package.
  • Report the issue immediately to the courier and to us at mahilafabrics.com or WhatsApp/Call 9246202821 with photos and Videos of the package.

2. After Delivery:

  • If you find the product damaged or wrong, contact us within 24 hours of receiving the package. Email/WhatsApp us with clear pictures and order details.

3. Return & Replacement:

  • Once we verify your request, we’ll send you a return authorization email with a shipping label. Print and attach this to the package for return.
  • We must receive your return within 7 days of our authorization.
  • After checking the returned product, we will send you a replacement at no extra cost.